Returns Policy

Due to health, hygiene and safety reasons, we do not accept returns or exchanges on opened candy or edible products. All sales of opened items are final.

Change-of-Mind

No returns or refunds for change-of-mind once packaging is opened. Unopened items may qualify for return within 14 days of delivery—contact us first. Customer pays return shipping unless it's our error.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, wrong, or faulty, contact us within 14 days of delivery with photos/details. We'll provide a refund, replacement or resolution.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You're entitled to remedies for goods that don't meet consumer guarantees (e.g., acceptable quality, correct description), even on opened items if the issue existed at delivery.

Contact: admin@trinko.com.au with your order number.

Last updated: February 2026